I led the design and launch of Verily’s Lightpath clinician console, a scalable platform for diabetes management used by providers to document and coordinate patient care. This product renewed a $1M+ contract with Blue Cross Blue Shield Highmark and, for the first time in Verily's history, was selected as a finalist for the BCBS Federal Employee Program—a potential $100M contract covering 5.7 million patients. My work laid the foundation for Verily’s broader care strategy, including the upcoming AI-driven 2026 Lightpath Metabolic program. I also established design systems and launch processes, now leveraged company-wide.

I led the design and launch of Verily’s Lightpath clinician console, a scalable platform for diabetes management used by providers to document and coordinate patient care. This product renewed a $1M+ contract with Blue Cross Blue Shield Highmark and, for the first time in Verily's history, was selected as a finalist for the BCBS Federal Employee Program—a potential $100M contract covering 5.7 million patients. My work laid the foundation for Verily’s broader care strategy, including the upcoming AI-driven 2026 Lightpath Metabolic program. I also established design systems and launch processes, now leveraged company-wide.

I led the design and launch of Verily’s Lightpath clinician console, a scalable platform for diabetes management used by providers to document and coordinate patient care. This product renewed a $1M+ contract with Blue Cross Blue Shield Highmark and, for the first time in Verily's history, was selected as a finalist for the BCBS Federal Employee Program—a potential $100M contract covering 5.7 million patients. My work laid the foundation for Verily’s broader care strategy, including the upcoming AI-driven 2026 Lightpath Metabolic program. I also established design systems and launch processes, now leveraged company-wide.

Led the design and launch of Verily's Lightpath clinician console, a scalable diabetes management platform. Renewed a $1M+ contract with Blue Cross Blue Shield Highmark and became a finalist for the BCBS Federal Employee Program—a potential $100M contract covering 5.7 million patients. Laid the foundation for Verily’s broader care strategy, including the AI-driven 2026 Lightpath Metabolic program, and established company-wide design systems and processes.

Lightpath clinician console launched Jan 2024 to BCBS Highmark providers.

Lightpath clinician console launched Jan 2024 to BCBS Highmark providers.

Lightpath clinician console launched Jan 2024 to BCBS Highmark providers.

Lightpath clinician console launched Jan 2024 to BCBS Highmark providers.

Problem

Problem

Problem

In 2023, Verily faced systemic challenges while being tasked with launching the new flagship care product, Lightpath.

In 2023, Verily faced systemic challenges while being tasked with launching the new flagship care product, Lightpath.

In 2023, Verily faced systemic challenges while being tasked with launching the new flagship care product, Lightpath.

1

1

1

No product vision

No product vision

No product vision

Neither clinician nor patient platforms had a clear product direction, causing internal misalignment and eroding trust with existing clients.

Neither clinician nor patient platforms had a clear product direction, causing internal misalignment and eroding trust with existing clients.

Neither clinician nor patient platforms had a clear product direction, causing internal misalignment and eroding trust with existing clients.

2

2

2

Clinician inefficiencies

Clinician inefficiencies

Clinician inefficiencies

Outdated workflows forced excessive administrative tasks, delaying care decisions and frustrating clinicians, diminishing platform value.

Outdated workflows forced excessive administrative tasks, delaying care decisions and frustrating clinicians, diminishing platform value.

Outdated workflows forced excessive administrative tasks, delaying care decisions and frustrating clinicians, diminishing platform value.

3

3

3

Rigid patient app architecture

Rigid patient app architecture

Rigid patient app architecture

The single-condition framework stifled scalability, experimentation, and app updates. As a result, 60% of enrolled patients dropped off by the 3rd month.

The single-condition framework stifled scalability, experimentation, and app updates. As a result, 60% of enrolled patients dropped off by the 3rd month.

The single-condition framework stifled scalability, experimentation, and updates, resulting in 60% patient dropoff by month 3.

4

4

4

Blocked development

Blocked development

Blocked development

The clinician console lacked collaborative UX-eng processes, leading to undefined milestones, blocked development, and repeated launch delays.

The clinician console lacked collaborative UX-eng processes, leading to undefined milestones, blocked development, and repeated launch delays.

The clinician console lacked collaborative UX-eng processes, leading to undefined milestones, blocked development, and repeated launch delays.

Problem

In 2023, Verily faced systemic challenges while being tasked with launching the new flagship care product, Lightpath.

Skepticism about the business value of AI

1

Former leaders saw AI features as too conceptual, doubting their practical impact on healthcare and on our business.

Blocked development

4

The clinician console lacked collaborative UX-eng processes, leading to undefined milestones, blocked development, and repeated launch delays.

Leadership and clinical resistance

3

Leadership and clinical teams resisted AI, questioning its relevance and fearing job displacement.

Lack of unified AI initiative and vision

2

Early AI efforts were siloed and scattered. Without a clear strategy for AI integration, stakeholder skepticism.

Solution

Solution

Solution

Solution

I redefined Verily’s new clinician console and proposed a scalable architecture for the patient app, Verily Me, driving improvements across both products.

I redefined Verily’s new clinician console and proposed a scalable architecture for the patient app, Verily Me, driving improvements across both products.

I redefined Verily’s new clinician console and proposed a scalable architecture for the patient app, Verily Me, driving improvements across both products.

I redefined Verily’s new clinician console and proposed a scalable architecture for the patient app, Verily Me, driving improvements across both products.

1

1

1

1

Clarifying vision and alignment

Clarifying vision and alignment

Clarifying vision and alignment

Clarifying vision and alignment

I led a cross-functional workshop to define a cohesive vision for Lightpath, improving clinician efficiency through features such as dynamic task prioritization, giving clinicians faster access to critical decision-making information.

I led a cross-functional workshop to define a cohesive vision for Lightpath, improving clinician efficiency through features such as dynamic task prioritization, giving clinicians faster access to critical decision-making information.

I led a cross-functional workshop to define a cohesive vision for Lightpath, improving clinician efficiency through features such as dynamic task prioritization, giving clinicians faster access to critical decision-making information.

I led a cross-functional workshop to define a cohesive vision for Lightpath, improving clinician efficiency through features such as dynamic task prioritization, giving clinicians faster access to critical decision-making information.

Service diagram captures services, user actions, and data flows to identify gaps and drive cross-functional and cross-org alignment.

Service diagram captures services, user actions, and data flows to identify gaps and drive cross-functional and cross-org alignment.

Service diagram captures services, user actions, and data flows to identify gaps and drive cross-functional and cross-org alignment.

Service diagram captures services, user actions, and data flows to identify gaps and drive cross-functional and cross-org alignment.

Leveraged SOAP notes—the standard for medical documentation—and introduced patient-specific tabs critical for HIPAA compliance.

Leveraged SOAP notes—the standard for medical documentation—and introduced patient-specific tabs critical for HIPAA compliance.

Leveraged SOAP notes—the standard for medical documentation—and introduced patient-specific tabs critical for HIPAA compliance.

Leveraged SOAP notes—the standard for medical documentation—and introduced patient-specific tabs critical for HIPAA compliance.

2

2

2

2

Developing an adaptive foundation

Developing an adaptive foundation

Developing an adaptive foundation

Developing an adaptive foundation

I built Lightpath to scale across multiple clinical conditions, user needs, and products. Today, more than 5 Verily products use this structure, adopted by design systems. My earlier work on the former patient app laid the foundation for experimentation and flexibility, later leveraged by Verily Me, now 5-star-rated on iOS and Android.

I built Lightpath to scale across multiple clinical conditions, user needs, and products. Today, more than 5 Verily products use this structure, adopted by design systems. My earlier work on the former patient app laid the foundation for experimentation and flexibility, later leveraged by Verily Me, now 5-star-rated on iOS and Android.

I built Lightpath to scale across multiple clinical conditions, user needs, and products. Today, more than 5 Verily products use this structure, adopted by design systems. My earlier work on the former patient app laid the foundation for experimentation and flexibility, later leveraged by Verily Me, now 5-star-rated on iOS and Android.

I built Lightpath to scale across multiple clinical conditions, user needs, and products. Today, more than 5 Verily products use this structure, adopted by design systems. My earlier work on the former patient app laid the foundation for experimentation and flexibility, later leveraged by Verily Me, now 5-star-rated on iOS and Android.

The framework I developed for Lightpath is used across multiple products across Verily.

The framework I developed for Lightpath is used across multiple products across Verily.

The framework I developed for Lightpath is used across multiple products across Verily.

The framework I developed for Lightpath is used across multiple products across Verily.

Patient app foundation

Patient app foundation

Patient app foundation

Dynamic framework

Dynamic framework

Dynamic framework

Patients engaged with less than 8% of the home screen content, but the static framework continued to display that underutilized content. I built an adaptive structure that evolves based on user signals and clinical needs, now leveraged by Verily Me.

Patients engaged with less than 8% of the home screen content, but the static framework continued to display that underutilized content. I built an adaptive structure that evolves based on user signals and clinical needs, now leveraged by Verily Me.

Patients engaged with less than 8% of the home screen content, but the static framework continued to display that underutilized content. I built an adaptive structure that evolves based on user signals and clinical needs, now leveraged by the new patient app, Verily Me.

Patient app foundation

Creating a dynamic framework

Patients engaged with less than 8% of the home screen content, but the static framework continued to display that underutilized content. I built an adaptive structure that evolves based on user signals and clinical needs, now leveraged by Verily Me.

Patients engaged with less than 8% of the home screen content, but the static framework continued to display that underutilized content. I built an adaptive structure that evolves based on user signals and clinical needs, now leveraged by Verily Me.

Clear information architecture

Clear information architecture

Clear information architecture

Clear information architecture

Patients reported difficulty finding key information throughout the previous makeshift information architecture (IA). In response, I restructured the IA to prioritize critical actions, making them easily accessible, driving engagement.

Patients reported difficulty finding key information throughout the previous makeshift information architecture (IA). In response, I restructured the IA to prioritize critical actions, making them easily accessible, driving engagement.

Patients reported difficulty finding key information throughout the previous makeshift information architecture (IA). In response, I restructured the IA to prioritize critical actions, making them easily accessible, driving engagement.

Patients reported difficulty finding key information throughout the previous makeshift information architecture (IA). In response, I restructured the IA to prioritize critical actions, making them easily accessible, driving engagement.

Strategic pivot toward patient self-management

Strategic pivot toward patient self-management

Strategic pivot toward patient self-management

After discovering that 40% of clinical tasks were self-manageable, I shifted the app toward patient self-service, setting a new standard for Verily’s patient care strategy.

After discovering that 40% of clinical tasks were self-manageable, I shifted the app toward patient self-service, setting a new standard for Verily’s patient care strategy.

After discovering that 40% of clinical tasks were self-manageable, I shifted the app toward patient self-service, setting a new standard for Verily’s patient care strategy.

Strategic pivot toward patient self-management

After discovering that 40% of clinical tasks were self-manageable, I shifted the app toward patient self-service, setting a new standard for Verily’s patient care strategy.

3

3

3

Establishing a comprehensive launch process

Establishing a comprehensive launch process

Establishing a comprehensive launch process

I created a UX-led launch framework for Lightpath, ensuring collaboration between UX, product, and engineering. This process resolved 200+ high-priority issues and became Verily’s standard for future launches.

I created a UX-led launch framework for Lightpath, ensuring collaboration between UX, product, and engineering. This process resolved 200+ high-priority issues and became Verily’s standard for future launches.

I created a UX-led launch framework for Lightpath, ensuring collaboration between UX, product, and engineering. This process resolved 200+ high-priority issues and became Verily’s standard for future launches.

3

Establishing a comprehensive launch process

I created a UX-led launch framework for Lightpath, ensuring collaboration between UX, product, and engineering. This process resolved 200+ high-priority issues and became Verily’s standard for future launches.

4

4

4

4

Securing leadership buy-in

Securing leadership buy-in

Securing leadership buy-in

Securing leadership buy-in

My work on Lightpath helped secure Verily’s first multi-year, $1M+ contract under the One Verily brand. It also set the stage for Verily’s upcoming AI-driven Lightpath Metabolic program, launching in 2026.

My work on Lightpath helped secure Verily’s first multi-year, $1M+ contract under the One Verily brand. It also set the stage for Verily’s upcoming AI-driven Lightpath Metabolic program, launching in 2026.

My work on Lightpath helped secure Verily’s first multi-year, $1M+ contract under the One Verily brand. It also set the stage for Verily’s upcoming AI-driven Lightpath Metabolic program, launching in 2026.

My work on Lightpath helped secure Verily’s first multi-year, $1M+ contract under the One Verily brand. It also set the stage for Verily’s upcoming AI-driven Lightpath Metabolic program, launching in 2026.

Driving AI Adoption and Strategy

Driving AI Adoption and Strategy

Driving AI Adoption and Strategy

Driving AI Adoption and Strategy

I led the transformation toward AI adoption in a previously resistant organization by forming alliances with data science teams, driving AI education, and aligning AI efforts with business goals. These initiatives now form the foundation of Verily’s 2026 AI product strategy.

I led the transformation toward AI adoption in a previously resistant organization by forming alliances with data science teams, driving AI education, and aligning AI efforts with business goals. These initiatives now form the foundation of Verily’s 2026 AI product strategy.

I led the transformation toward AI adoption in a previously resistant organization by forming alliances with data science teams, driving AI education, and aligning AI efforts with business goals. These initiatives now form the foundation of Verily’s 2026 AI product strategy.

I led the transformation toward AI adoption in a previously resistant organization by forming alliances with data science teams, driving AI education, and aligning AI efforts with business goals. These initiatives now form the foundation of Verily’s 2026 AI product strategy.

Problem

Aligning AI capabilities with business goals

Pitched AI-driven features as key methods to achieve business goals, leveraging capabilities such as summarization and transcription. Now, AI is central to Verily’s 2026 care product strategy.

Securing buy-in through cross-functional workshops

Led cross-functional workshops, presented AI prototypes (NLP, summarization), and aligned AI with business goals, gaining early buy-in.

Establishing AI strategy across teams

Led strategy workshops, aligning product, data science, and engineering teams on AI’s role. AI workstreams were added to Verily’s 2026 roadmap.

Problems

Problems

Problems

Leadership and clinical resistance

Leadership and clinical resistance

Leadership and clinical resistance

Leadership and clinical stakeholders resisted the idea of AI, questioning its relevance and fearing job displacement.

Leadership and clinical stakeholders resisted the idea of AI, questioning its relevance and fearing job displacement.

Leadership and clinical stakeholders resisted the idea of AI, questioning its relevance and fearing job displacement.

Lack of unified AI initiative and vision

Lack of unified AI initiative and vision

Lack of unified AI initiative and vision

Early AI efforts were disjointed. Without a unified AI effort, the work stream faced skepticism.

Early AI efforts were disjointed. Without a unified AI effort, the work stream faced skepticism.

Early AI efforts were disjointed. Without a unified AI effort, the work stream faced skepticism.

Skepticism about the value of AI

Skepticism about the value of AI

Skepticism about the value of AI

Former leaders saw AI features as too conceptual, doubting their practical impact on our business.

Former leaders saw AI features as too conceptual, doubting their practical impact on our business.

Former leaders saw AI features as too conceptual, doubting their practical impact on our business.

Solution

Solution

Solution

Solution

I developed strategies to build a pro-AI culture and accelerate AI adoption:

I developed strategies to build a pro-AI culture and accelerate AI adoption:

I developed strategies to build a pro-AI culture and accelerate AI adoption:

I developed strategies to build a pro-AI culture and accelerate AI adoption:

Securing buy-in through cross-functional workshops

Securing buy-in through cross-functional workshops

Led cross-functional workshops, presented AI prototypes (NLP, summarization), and aligned AI with business goals, gaining early buy-in.

Led cross-functional workshops, presented AI prototypes (NLP, summarization), and aligned AI with business goals, gaining early buy-in.

Securing buy-in through cross-functional workshops

Led cross-functional workshops, presented AI prototypes (NLP, summarization), and aligned AI with business goals, gaining early buy-in.

Establishing AI strategy across teams

Establishing AI strategy across teams

Establishing AI strategy across teams

Led strategy workshops, aligning product, data science, and engineering teams on AI’s role. AI workstreams were added to Verily’s 2026 roadmap.

Led strategy workshops, aligning product, data science, and engineering teams on AI’s role. AI workstreams were added to Verily’s 2026 roadmap.

Led strategy workshops, aligning product, data science, and engineering teams on AI’s role. AI workstreams were added to Verily’s 2026 roadmap.

Aligning AI capabilities with business goals

Aligning AI capabilities with business goals

Aligning AI capabilities with business goals

Pitched AI-driven features as key methods to achieve business goals, leveraging capabilities such as summarization and transcription. Now, AI is central to Verily’s 2026 care product strategy.

Pitched AI-driven features as key methods to achieve business goals, leveraging capabilities such as summarization and transcription. Now, AI is central to Verily’s 2026 care product strategy.

Pitched AI-driven features as key methods to achieve business goals, leveraging capabilities such as summarization and transcription. Now, AI is central to Verily’s 2026 care product strategy.

Copyright © Kimberly Song 2024. All rights reserved.

Copyright © Kimberly Song 2024. All rights reserved.

Copyright © Kimberly Song 2024. All rights reserved.

Copyright © Kimberly Song 2024

Copyright © Kimberly Song 2024. All rights reserved.

Problem

In 2023, Verily faced systemic challenges while being tasked with launching the new flagship care product, Lightpath.

No product vision

1

Neither clinician nor patient platforms had a clear product direction, causing internal misalignment and eroding trust with existing clients.

Blocked development

4

The clinician console lacked collaborative UX-eng processes, leading to undefined milestones, blocked development, and repeated launch delays.

Rigid patient app architecture

3

The single-condition framework stifled scalability, experimentation, and app updates. As a result, 60% of enrolled patients dropped off by the 3rd month.

Clinician inefficiencies

2

Outdated workflows forced excessive administrative tasks, delaying care decisions and frustrating clinicians, diminishing platform value.

Key AI/ML capabilities needed

Revenue loss from booking cancellations

Utilizes algorithms to create and dissolve patient groups based on current needs.

Batch recommendations

Generates personalized nutrition plans for entire clusters efficiently.

Chained task automation

Automatically creates follow-up tasks based on ongoing patient interactions.